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Privacy policy

Privacy Policy & your personal information:

Your privacy is important to Viagio International Limited, as is your trust in HCI products and services. We want you to know that the information you share with us will be treated with care in accordance with GDPR. Below we outline the fundamentals of what kind of personal data we need to collect and why, how this information is processed, and your rights regarding our handling of your personal data. If you would have any unanswered questions regarding your personal data, please feel free to contact us at: support@hostelculture.com.

What info do we collect and why?

The information we collect is that which is necessary to fulfil the booking process and any associated requests you make. We require your full name, email, nationality, gender, and payment details. The email address you provide will be used to receive your booking confirmation as well as any other correspondence we may need to send you relating to your booking. Your submitted name, email address, and / or contact number (if submitted) will be included in your accommodation provider’s booking notification so that they may contact you directly if needed. Furthermore, we also collect some certain information through Google Analytics such as the device you use to access our website, your IP address and what browser you use and these are important in instances of technical support or rectifying technical issues relating to your booking. In order to control the collection of data through Google Analytics you may like to consider installing browser addon: Google Analytics Opt-out Browser Add-on. We do not use your personal data to tailor adverts and marketing, nor do we share with, exchange, sell to or otherwise provide your data to third parties for such purposes.

Because we collect only necessary personal data from you in order to successfully process your bookings, related requests, and facilitate related services we aim to retain your information for no longer than considered necessary - this includes a reasonable length of time following the completion of your stay at the booked accommodation provider to allow you to rate & review the property and experience, and to extend to you the opportunity to contribute to the platform and community of users.

Who do we share your data with, and why?

In order to process your booking successfully we have to send your booking details to the property which you have booked. This includes your name, your e-mail address, your nationality, your gender, arrival time, and your telephone number (if provided). Once in receipt of said information, the independent accommodation provider is wholly responsible for handling & storing this data as per legal requirements in their jurisdiction and all other applicable laws & regulations.
We do not share your credit or debit card details with the property and we do not store your CCV code.

In cases of 'no-show' or application of the property's cancellation policy as per the terms & conditions of service, your card will be charged accordingly on behalf of the property. We do not provide the property with your payment information at any time. We use a SSL certificate to secure all transactions and any applicable charges are processed by a trusted, secure & reputable payment portal.

How can you control the personal data you have provided?

You have various rights under data protection law in connection with our processing of your personal data. You can control your personal data in the following ways:

  • Right to access your personal data – You can request a copy of the personal data that we hold about you, together with how we process that information.
  • Right to rectification – You can request that we change or correct your personal data we hold about you if it is inaccurate or incomplete.
  • Right to erasure, restriction of processing or to object processing – In certain situation you have the right to ask us to erase or restrict the processing of the personal data we hold about you, or object to particular ways in which we can use your personal data.
  • Right to data portability – You can request us to provide you or a third party with a copy of your personal data.
  • In the event of the sale, transfer, or financing of a significant part of Viagio.com during the time that your information is on file, the information may be included in the transfer for the fulfilment of any pending service as booked.